Returns Refund Policy

RETURN POLICY



Last updated August 9th, 2022



Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.



RETURNS



All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.



RETURN PROCESS



To return an item, place the item securely in its original packaging and mail your return to the following address:

Lee Display
Attn: Returns
2220 Cordelia Rd
Fairfield, CA 94534
United States

Lee Display will provide a prepaid shipping label per request. Return shipping charges will be paid or reimbursed by Lee Display, unless the order does not meet all criteria listed in this policy.



REFUNDS



After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.



EXCEPTIONS




The following items cannot be returned or exchanged:

  • Custom manufactured products that have been labeled as Non-Return/Non-Refundable items.
  • For defective or damaged products that are not shipped on a pallet, please contact us at the customer service number below to arrange a refund or exchange.
  • For defective or damaged products that are shipped on a pallet, please see the Claims Attachment of Procedures Policy from Lee Display

 


Please Note



  • A 25% restocking fee will be charged for all returns in excess of $500.00.
  • If parts or accessories are missing from the original packaging, a fee will be deducted from your refund.
  • If you only return part of an order that included a package discount, the package discount will be void and you will be credited less the amount of the discount.
  • For palletized products, a return shipping fee of $1.75 per pound will be deducted from your return if:
  • You choose to have Lee Display pick up your return from your residence or delivered address.
    • The delivery address you provided was invalid and the order could not be delivered.
    • You choose to cancel your order and it is past the cancellation timeframe.
    • If an item does not fit in your home and/or through your door.



QUESTIONS



If you have any questions concerning our return policy, please contact us at:
707-759-2996
support@leedisplay.com